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SECURITY
Your RoofBag online purchase is a secure transaction.
When you order online,
your information is encrypted with Secure Sockets Layer (SSL) 128-bit encryption technology, the strongest, most secure form of encryption generally used in Internet browsers in North America.
This encodes the information you send from your computer to our servers and avoids
its detection by anyone other than RoofBag.com.
When you pay online, your credit card transaction is processed automatically and your credit card
number never gets viewed by anyone and doesn't get stored in our servers.
Once your purchase is completed,
you will receive instant e-mail notification of the transaction.
With all these
safety
layers in place: secure encryption, no human access to or storage of your credit card number, and instant notification, your online transaction is protected with maximum security.
OFFLINE PROTECTION
While we use encryption to protect sensitive information transmitted online
and don't store your credit card information, we
also protect your personal information offline (name, address, phone
number if provided, e-mail address if provided).
Only employees who ship your order or provide customer service can access your personally identifiable information. The computers/servers in which we
store personally identifiable information are kept in a secure environment.
Orders taken by phone are entered directly on the website, and no
records are kept with your credit card number.
PRIVACY
Protecting and respecting your privacy is a high priority for us.
The only information that we collect from you while you visit our
website is the information that is necessary to complete the purchase
and ship your order: name, shipping address, credit card information,
phone number (optional), and email address (optional).
Your credit card information is used by our credit card processor
and never stored in our servers.
We'll use your e-mail address or phone
number only to confirm payment and shipment of your order, or to contact you if we have
trouble processing your order.
We will never use your contact information for any other purpose. We
will never disclose or sell your information to third parties. We will
never send unsolicited e-mails and will never use your phone number
for marketing calls.
YOUR ACCESS TO THE INFORMATION WE KEEP
You can access and view the information kept in our website about
you and your previous order(s) by logging into our website (click on "Returning Customer Login" on upper right
corner of any page at RoofBag.com), entering your first and last name and
clicking on the order number.
CONTACTING US
Placing your order online on RoofBag.com is the most secure way of
entering your order. You can also place your order by phone
if you prefer, by calling toll-free:
800-2-RoofBag (800-276-6322), or 619-662-0495, Monday through Friday,
7:30 AM to 4 PM Pacific Standard
Time.
You can also contact us at the above numbers or via email at
if you have any concerns or questions about our Privacy
and Security policy.
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