TRACKING INFORMATION
You can track your package after 7 PM West Coast time on the day we shipped your package. We normally ship the same day you placed your order if you placed your order before 3 PM Monday - Friday (for Fedex or UPS orders) or before 10 AM for USPS (Postal Service) orders. If your order was placed after these hours, we will ship the next business day. You can find additional information regarding shipping, arrival date, late arrival and returns on our Shipping page: click on the Shipping button on the green main menu above.
INFORMATION YOU NEED TO TRACK YOUR PACKAGE
To track your package, you need to know what shipping company you chose during your online purchase. It could have been UPS, Fedex or USPS (US Postal Service). If you don't know, go to next section: View Order Details. If you know the shipping company, then choose the relevant "TRACKING YOUR PACKAGE WITH ..." section below.
VIEW ORDER DETAILS
You can see your order details at the end of your purchase. If you entered your email address when you placed the order, we'll also send order details by email when we ship. You can also view your order details including order number, order status, shipping company, shipping method, tracking number, etc. by coming back to our website as follows:
Go to www.RoofBag.com, click on "Returning Customer Login" link at the top right corner of page, and enter your name. You'll see your order number at the left. Click on the order number and you'll see the order details. The shipping method is shown on the line "Shipping", about half-way down the page.
TRACKING YOUR PACKAGE WITH FEDEX
If you chose Fedex, follow the instructions in VIEW ORDER DETAILS above. On the order details page, Store Comments section, you will see a blue, underlined, 15-digit number if your package has been shipped. Click on this number and you will be taken directly to a Fedex page with your package tracking information. If you don't see this tracking number, look down the page at the line "Shipping", to confirm the shipping company. If the shipping company is Fedex, then come back a few hours later. Tracking number is posted immediately after we ship, which is usually on the same day you placed the order Monday - Friday.
TRACKING YOUR PACKAGE WITH UPS
If you chose UPS, you can track
your package with UPS using your order number. The Order Number consists of two letters, a dash and
6 digits (no spaces). If you don't know your order number, see section VIEW ORDER DETAILS above.
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1. Click on this link: www.UPS.com
2. Enter your Order Number (including the 2 letters, the dash and the
6 digits, with no spaces) in the "Shipment Reference" box.
3. Click on the "Track" button located at the right
bottom corner of the page. You will see the tracking details of your package.
