RoofBag Car Top Carriers
Warranty and Returns Policy
Details about Car Top Carriers 30-day Returns Policy,
2-year Quality Warranty, Waterproofness,
Late Arrival and Proper Installation.
GOOD, UNUSED ROOFBAG CARRIERS and ACCESSORIES
RoofBag car top carriers and accessories are
covered with a 30-day return policy. If within 30 days of purchase you
wish to return the unused RoofBag car top carrier and/or accessories,
send an email to:
requesting a Return Authorization Number, and explaining
the reason for the return.
After you receive a Return Authorization Number, return the car top
carrier and/or accessories to us in new condition and if possible, in
the original packaging. To protect the roof carrier from damage during
travel, fold it carefully, the way it was folded at the factory, and
enclose it in the original or a similar plastic bag and carton.
Include a copy of your email and our reply.
Once we receive the item(s) in new condition, we will gladly issue a
refund as follows:
If you are returning the rooftop carrier
and/or accessories because they did not fit your car and
we receive the items in new condition, we will refund the full
purchase price of the items returned, excluding shipping charges.
If when you purchased the carrier and accessories you didn't pay
for shipping because of a Free Shipping promotion, we will deduct
our shipping cost before issuing the refund. Please understand
that even though we didn't charge you for shipping, we still had
to pay the delivery company to get the package to you.
qualify for a full refund, you must describe in your email the
car model and type or rack, if any, and explain clearly why the
carrier and/or accessories did not fit your car.
If you are returning the cartop carrier
because of late delivery by the shipping company, you no
longer need it, and the items are unused and still in the
original packaging, we will refund the full purchase price of the
items returned, excluding shipping charges. If when you purchased
the carrier and accessories you didn't pay for shipping because
of a Free Shipping promotion, we will deduct our shipping cost
before issuing the refund. Please understand that even though we
didn't charge you for shipping, we still had to pay the delivery
company to get the package to you.
If the return of the cartop carrier and/or
accessories is not because of a fitting problem or a late
delivery problem, and we receive the items in new condition, we
will refund the full purchase price, excluding shipping charges
and a 15% restocking fee. The re-stocking fee reflects the actual
administrative cost of processing, packaging and shipping the
order, processing the return, issuing the refund, and checking,
re-packaging, inventorying and restocking the items.
Shipping charges actually incurred by us in delivering the
package to you will be deducted even if when you purchased the
carrier and accessories you didn't pay for shipping because of a
Free Shipping promotion.
Unused carriers or accessories returned
without a Return Authorization Number, or received by us damaged
due to poor packaging, will be charged a 30% restocking fee in
addition to shipping fee, before issuing a refund.
No refunds will be issued for good, unused,
returned items postmarked after 30 days from the shipping date.
2-YEAR QUALITY WARRANTY
USED ROOFBAG CARRIERS and ACCESSORIES
Used car top carriers or accessories don't
qualify for a refund, but if defective, may qualify for repair or
replacement free of charge under the 2-year warranty against defects
(see Defective Items section below).
If we receive a non-defective car top carrier and/or accessories with
signs of use, we will have to return the carrier to the customer at
the customer's expense, since the carrier does not qualify for either
repair, replacement or refund.
Use the following address for all returns :
RoofBag - Returns
We take great care in manufacturing and
inspecting all RoofBag car top carriers and accessories that leave our
factory, to insure that our products are durable and free of any
defects. To protect customers against the unlikely event of a
manufacturing problem, RoofBag car top carriers and accessories are
covered with a 2-year warranty against defects in materials and
The two-year warranty
against defects covers the following: Any defect in the
manufacturing or in the materials used to manufacture the
RoofBag car top carrier and accessories, specifically: defective
or improper stitching or welding, puncture or tear of the fabric
under normal use, water leakage through the fabric or the seams,
failure of the straps, buckles or other hardware, separation of
any seam or joint, improper operation or integrity of the
zipper, or functional defects in any of the accessories.
The two-year warranty against defects does not cover:
wear and tear that occurs during use, or damage caused by
accidents, improper installation, misuse, improper care, or
failure of the car’s components used for attachment of the
If you receive a defective RoofBag car top
carrier, or if within 2 years after the date of purchase you discover
a manufacturing or materials defect that affects the carrier's
performance, send us an email to:
describing the problem and requesting a
Return Authorization Number. Make sure you include your name and date
of purchase in the email, so that we can locate your records. Once
you receive our reply with a Return Authorization Number, return the
roof top carrier to us and include a copy of your email and our reply
with the Return Authorization Number. Fold the RoofBag car top
carrier as close as possible to the way it was folded originally, and
enclose it in the original or a similar plastic bag and carton to
protect the carrier during travel.
When we receive the defective rooftop carrier, we will gladly repair
it or replace it (at our option) at no charge. If we receive the
defective carrier within 21 days from the date of purchase, we will
pay for shipping in both directions. After the initial 21 days and
before 60 days from the date of purchase, we'll pay only for the
return shipping of the carrier from our plant to you. After the
initial 60 days you would need to pay for shipping in both
Use the following address for returns:
RoofBag - Returns
Our RoofBag Cross Country car top carrier is the most
waterproof carrier in the industry. We use 100% waterproof materials,
and use advanced manufacturing techniques that create 100% waterproof
joints. For added protection, a 100% waterproof flap covers the zipper.
With proper installation (see precautions below), it is
physically impossible for water to get into the carrier under any storm
conditions. Our carriers have been tested successfully under the most
extreme weather conditions, and countless customers have confirmed and
testified that our car top carriers are not only fully waterproof, but
also snow-proof and dust-proof (see
You can watch a video that shows the RoofBag Cross
Country car top carrier being tested for water penetration here:
However, three installation errors can result in water leakage
into the Roofbag Cross Country carrier.
Installation errors to avoid:
Please observe the following precautions and you will never get
water leakage into your RoofBag Cross Country roof top carrier:
If the carrier is half-empty and the zipper is exposed,
water can enter the carrier through the narrow gap between the
two zipper halves. This can happen if the zipper flap is raised,
if a section of the zipper flap is oriented horizontally,
instead of vertically (flap should always point down), or if a
section of the zipper flap is tilted upside-down such that water
can run down into the zipper. To avoid water entry through the
zipper, whenever possible use the bag full, which automatically
makes the zipper flap point down. And when fastening a
half-empty bag, make sure the zipper flap points down and covers
the zipper all around. Don't leave any section of the zipper
flap in a position where water can run into the zipper. For the
same reason, don't wash an empty carrier with a water hose. Even
if the zipper is closed, water can get into the carrier through
the small gap between the zipper halves.
If the carrier is installed backwards, with the logo toward
the front of the car, wind can lift the zipper flap and force water
into the bag through the zipper gap. Make sure the logo points
towards the rear of the car.
If the zipper sliders are not closed all the way, until they
touch at the back of the carrier (the side with the logo).
In contrast to the Cross Country car top carrier model, the RoofBag
Explorer, even though more waterproof that any other product in the
market labeled "water-resistant", is not guaranteed to be 100%
waterproof. The reason is that the Explorer carrier model uses a
manufacturing method that is more economical and includes a sewn zipper
flap. The sewing leaves tiny needle holes in the fabric, through which
a small amount of water can seep into the bag during heavy rain.
Because of this potential water leakage, we call this RoofBag car top
carrier "99% waterproof". Nevertheless, please observe the same
precautions listed above to avoid water leakage into the RoofBag
Explorer car top carrier.
Install the RoofBag logo toward the rear of the car.
Close the 2 zipper sliders all the way until they touch.
Use the carrier full or almost full whenever possible.
If using a half-empty carrier, keep the zipper flap vertical
(pointing down all around).
The Arrival Date, or Estimated Arrival Date displayed during the
purchase process, is a best estimate provided by the shipping company.
These estimates are accurate about 98% of the time. We cannot
guarantee that your package will absolutely arrive on the estimated
arrival date quoted during the purchase, since about 2% of the time
the shipping company delivers late for reasons beyond our control,
such as bad weather, overflow in busy season, etc.
If you need your roof bag to definitely arrive by a certain date,
please choose a shipping option that allows extra time for arrival, in
case your package is one of the unlucky 2% that will arrive later than
anticipated, especially during holiday seasons.
If your car top carrier arrived late and you
don't need it anymore and you want to return it, please send us an
requesting a Return Authorization Number.
We will refund what you
paid for the items less shipping fees, unless the shipping
company provides a refund of the shipping fees you paid (see
below), in which case we will reimburse the shipping cost as
Unless the shipping company provides a reimbursement, the
shipping fees that we cannot refund include the fee charged by
the shipping company for returning the item to us, in addition to
the shipping fee you paid. Additionally, if when you purchased
the carrier you didn't pay the full shipping cost because of a
Free Shipping or Discounted Shipping promotion, we will deduct
the unpaid balance of our actual shipping cost before issuing the
refund. Please understand that when the sale is undone for
reasons beyond our control, we need to recover our actual
shipping cost incurred.
We understand that a delay by the
shipping company is also beyond the customer's control, which is
why we suggest ordering early enough to cover the rare
eventuality of a shipping delay.
REFUNDS OF SHIPPING FEES IF PACKAGE ARRIVES LATE
Some shipping services include a money-back guarantee provided by the
shipping company (not by us). This means that if the shipping company
delivers the package late because of reasons other than
overflow during busy holiday season, or a faulty address,
they promise to refund the price paid for shipping.
If and when we receive a refund of shipping fees from the shipping
company due to a late delivery, we will pass the refund on to the
We recommend to plan in advance and to choose a shipping option
with a comfortably early arrival date, to avoid the inconvenience of
a late package arrival.
It is extremely rare that a shipping company loses a package (1 out of
4,000 packages in our experience). However, you should know what you
can do to minimize your monetary loss in such an event.
At the end of the purchase process, you have a choice between
requiring or not requiring a signature when the package is delivered
to your door.
Pros and cons of each choice:
Safer: shipping company will reimburse for a lost package.
Someone must be home to sign.
SIGNATURE NOT REQUIRED
Convenient: package delivered even if no one is home to sign.
But: Customer takes responsibility for a lost package.
If you choose SIGNATURE NOT REQUIRED, in the rare event that the
shipping company loses your package, or claims to have delivered your
package but you didn't receive it, neither the shipping company nor
RoofBag.com will reimburse for or replace the lost package.
In summary, we recommend:
Choose SIGNATURE NOT REQUIRED if the
convenience of not having to sign for the package outweighs the small
chance that the package may get lost and no one will reimburse you.
Choose SIGNATURE REQUIRED if the inconvenience of having to be home to
sign for the package is not as important as having the shipping
company reimburse you in the unlikely event that your package gets
CAUTION ABOUT PROPER
The buyer is responsible for installing the
RoofBag car top carrier securely. Installation instructions are
published in our website and are printed and shipped with each car top
carrier sold. If you require installation assistance, please
consult our Installation page:
Installation or call us at
Please keep in mind that an improperly secured RoofBag car top
carrier can fall off the car, potentially injuring others or damaging
your belongings or other vehicles. Any damage to the RoofBag car top
carrier caused by improper installation is not covered by our
warranty. In addition, the manufacturer is not liable under any
circumstances for any loss or damage resulting from the use of a
RoofBag car top carrier, whether defective or not. The manufacturer's
liability is limited to the repair or replacement of a defective
carrier according to the warranty terms described under the warranty
section of this website.
The RoofBag manufacturer makes no other warranties, expressed or
implied about our products. The manufacturer and its owners are not
liable for any indirect, incidental or consequential damages resulting
from or in connection with the use of the RoofBag carrier or
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Why a RoofBag
Car Top Carrier?
• Save Fuel with RoofBag top carrier's original aerodynamic design.
• Save Cost when you buy factory-direct from RoofBag.com.
RoofBag soft cartop carriers offer the capacity and efficiency of hard carriers, without their bulk, weight and high cost.
RoofBag car top carriers are simple to install, remove and store. Use with or without a roof rack. Access your gear with ease.
Waterproof & Durable:
Heavy-duty, double vinyl-coated polyester fabric is fully waterproof, won't rip or tear and is UV-resistant.
USA-made to last:
RoofBag car top carriers are manufactured in San Diego, California with US-quality, and sold world-wide exclusively through RoofBag.com.
We accept all major credit cards and PayPal.
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Our rooftop carriers and accessories are always in stock and are shipped
the same day you order (M-F before 3PM PST (UPS or Fedex), or before 10AM (USPS). Otherwise, next business day.
Choice of arrival date:
Enter your Zip code in box above, and choose from several shipping options and arrival dates.
You could have your cartop carrier tomorrow!
Top-quality manufacturing guaranteed with:
• 30-day return policy and
• 2-year warranty.
• Our customer service is second to none, ready to assist you by phone, chat or email, before and after the purchase.
• Live telephone customer support M-F 7:30AM to 4:00PM PST.
• If you call outside these hours, your message will be returned the next business morning.
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