RoofBag Car Top Carriers
Warranty and Returns

RoofBag car top carriers are covered with a 30-day return policy. If within 30 days of purchase you wish to return the unused RoofBag car top carrier, send an email to: requesting a Return Authorization Number.

After you receive a Return Authorization Number by email, return the car top carrier to us in new condition and in the original packaging. To protect the carrier from damage during travel, fold the carrier carefully, the way it was folded at the factory, and enclose it inside the original or a similar plastic bag and carton. Include a copy of your email and our reply with the Return Authorization Number.

Once we receive the item in new condition, we will gladly issue a refund as follows:

1. If you returned the rooftop carrier because it didnt fit your car and we receive the carrier and accessories in new condition, we will refund the full purchase price of the carrier and accessories, excluding shipping charges. If when you purchased the carrier you didn't pay for shipping because of a Free Shipping promotion, we will deduct the shipping cost before issuing the refund. To qualify for a full refund, you must describe in your email the car model and type or rack, if any, and explain clearly why the carrier did not fit your car.
   
   
2. If the return of the cartop carrier is not because of a fitting problem and we receive the carrier and accessories in new condition, we will refund the full purchase price, excluding shipping charges and 20% restocking fee. The re-stocking fee reflects the actual administrative cost of preparing and shipping the car top carrier and accessories, processing the return, issuing the refund, and checking, re-packaging, inventorying and restocking the items.
   
   Shipping charges will be deducted even if when you purchased the carrier you didn't pay for shipping because of a Free Shipping promotion.
   
   
3. Unused carriers or accessories returned without a Return Authorization Number, or received by us damaged due to poor packaging, will be charged a 30% restocking fee.
   
   
4. No refunds will be issued for good, unused, returned items postmarked after 30 days from the shipping date.

Used car top carriers don't qualify for a refund, but if defective, may qualify for repair or replacement free of charge under the 2-year warranty against defects. (See policy about defective items below).

If we receive a non-defective car top carrier with signs of use, we will have to return the carrier to the customer at the customer's expense, since the carrier does not qualify for a refund, because it's used, and does not qualify for repair or replacement, because it's not defective.

Use the following address for returns :

RoofBag - Returns
PK Industries, Inc.
1533 Olivella Way
San Diego, CA 92154

DEFECTIVE ITEMS

We take great care in manufacturing and inspecting each and every RoofBag car top carrier to insure that our products are durable and free of any defects. To protect customers against the unlikely event of a manufacturing problem, RoofBag car top carriers are covered with a 2-year warranty against defects in materials and workmanship.

1. The two-year warranty against defects covers the following: Any defect in the manufacturing or in the materials used to manufacture the RoofBag car top carrier, specifically: defective or improper stitching or welding, puncture or tear of the fabric under normal use, water leakage through the fabric or the seams, failure of the straps, buckles or other hardware, separation of any seam or joint, or improper operation or integrity of the zipper.
   
   
2. The two-year warranty against defects does not cover: Natural wear and tear that occurs during use, or damage caused by accidents, improper installation, misuse, improper care, or failure of the car’s components used for attachment of the RoofBag carrier.
   
   
3. Waterproofness:
   Our RoofBag Cross Country car top carrier is the most waterproof carrier in the industry. We use 100% waterproof materials, and use advanced manufacturing techniques that create 100% waterproof joints. For added protection, a 100% waterproof flap covers the zipper.
   
   With proper installation (see precautions below), it is physically impossible for water to get into the carrier under any storm conditions. Our carriers have been tested successfully under the most extreme weather conditions, and countless customers have confirmed and testified that our car top carriers are not only fully waterproof, but also snow-proof and dust-proof (see Testimonials page).
   
   You can watch a video that shows the RoofBag Cross Country car top carrier being tested for water penetration here: Waterproof Test).
   
   Even though with correct installation the RoofBag Cross Country car top carrier is fully waterproof, three installation errors can result in water leakage into the Roofbag Cross Country carrier:
   
   1- If the carrier is half-empty and the zipper is exposed, water can enter the carrier through the narrow gap between the two zipper halves. This can happen if the zipper flap is raised, if a section of zipper is oriented horizontally, instead of vertically, or if a section of zipper is tilted upside-down such that water can run into the zipper. To avoid this, whenever possible use the bag full, which automatically makes the zipper flap vertical. And when fastening a half-empty bag, make sure the zipper flap is vertical and covers the zipper all around. Don't leave any section of zipper in a position where water can run into the zipper.
   
   2- If the carrier is installed backwards, with the logo toward the front of the car, wind can lift the zipper flap and force water into the bag through the zipper gap. Make sure the logo points towards the rear of the car.
   
   3- If an empty carrier is washed with a water hose, you may get water into the carrier through the zipper gap, even if the zipper is closed.
   
   Please observe the following precautions and you will never get water leakage into your RoofBag Cross Country roof top carrier:
   
   -   Install the RoofBag logo toward the rear of the car.
   
   -   Close the 2 zipper sliders all the way until they touch.
   
   -   Use the carrier full or almost full whenever possible.
   
   -   If using a half-empty carrier, keep the zipper flap vertical.
   
   
   In contrast to the Cross Country car top carrier model, the RoofBag Explorer , even though more waterproof that any other product in the market labeled "water-resistant", is not guaranteed to be 100% waterproof. The reason is that the Explorer carrier model uses a manufacturing method that is more economical and includes a sewn zipper flap. The sewing leaves tiny needle holes in the fabric, through which a small amount of water can seep into the bag during heavy rain. Because of this potential water leakage, we call this roof bag "99% waterproof".
   
   

If you receive a defective RoofBag car top carrier, or if within 2 years after the date of purchase you discover a manufacturing or materials defect that affects the carrier's performance, send us an email to: describing the problem and requesting a Return Authorization Number. Make sure you include your name and date of purchase in the email, so that we can locate your records. Once you receive our reply with a Return Authorization Number, return the roof top carrier to us and include a copy of your email and our reply with the Return Authorization Number. Fold the RoofBag car top carrier as close as possible to the way it was folded originally, and enclose it in the original or a similar plastic bag and carton to protect the carrier during travel.

When we receive the defective rooftop carrier, we will gladly repair it or replace it (at our option) at no charge. If we receive the defective carrier within 21 days from the date of purchase, we will pay for shipping in both directions. After the initial 21 days and before 60 days from the date of purchase, we'll pay only for the return shipping of the carrier from our plant to you. After the initial 60 days you would need to pay for shipping in both directions.

Use the following address for returns:

RoofBag - Returns
PK Industries, Inc.
1533 Olivella Way
San Diego, CA 92154

LATE ARRIVAL

The Arrival Date, or Estimated Arrival Date displayed during the purchase process, is a best estimate provided by the shipping company. These estimates are accurate about 98% of the time. We cannot guarantee that your package will arrive on the estimated arrival date shown, since about 2% of the time, the shipping company delivers late for reasons beyond our control, such as bad weather, overflow in busy season, etc.

If you need your roof bag to definitely arrive by a certain date, please choose a shipping option that allows extra time for arrival, in case your package is one of the unlucky 2% that will arrive later than anticipated, especially during holiday seasons.

If your car top carrier arrived late and you don't need it anymore and you want to return it, please send us an email to: requesting a Return Authorization Number.

1. If the roof bag arrived late because we surrendered the package to the shipping company later than promised (an extremely rare event -- See "When Will I Get My Package?" in Shipping page), we will provide a full refund, including your shipping fees.
   
   
2. If your car top carrier arrived late because of a delay by the shipping company, and you want to return the package, we will refund what you paid less shipping fees, unless the shipping company provides a refund of the shipping fees you paid (see below). Shipping fees not reimbursed include the fee charged by the shipping company for returning the item to us, in addition to the shipping fee you paid. If when you purchased the carrier you didn't pay the full shipping cost because of a Free Shipping or Discounted Shipping promotion, we will deduct the unpaid balance of our actual shipping cost before issuing the refund.

In the event that we receive an unopened returned package without a Return Authorization Number, we will reimburse what the customer paid for the RoofBag carrier and accessories, less shipping fees, and less 30% restocking fee. Shipping fees not reimbursed include the fee charged by the shipping company for returning the item to us, in addition to the shipping fee you paid. If when you purchased the carrier you didn't pay the full shipping cost because of a Free Shipping or Discounted Shipping promotion, we will deduct the unpaid balance of our actual shipping cost before issuing the refund.

REFUNDS OF SHIPPING FEES IF PACKAGE ARRIVES LATE

Some shipping services include a money-back guarantee provided by the shipping company (not by us). This means that if the shipping company delivers the package late because of reasons other than weather-related, overflow during busy holiday season, or a faulty address, they promise to refund the price paid for shipping.

If we get a refund of shipping fees from the shipping company, we will pass on the refund to the customer.

However, the refund procedure is cumbersome and time-consuming, and the refund does not include the cost of shipping the package back to us.

We recommend to plan in advance and to choose a shipping option with a comfortably early arrival date, to avoid the inconvenience of a late package arrival.

CAUTION ABOUT PROPER INSTALLATION

The buyer is responsible for installing the RoofBag car top carrier securely. Installation instructions are published in our website and are printed and shipped with each car top carrier. If you require installation assistance,  please consult our Installation page: www.RoofBag.com/Installation.asp or call us at 800-2-RoofBag (800-276-6322), or 619-662-0495.

Please keep in mind that an improperly secured RoofBag car top carrier can fall off the car, potentially injuring others or damaging your belongings or other vehicles. Any damage to the Roofbag car top carrier caused by improper installation is not covered by our warranty. In addition, the manufacturer is not liable under any circumstances for any loss or damage resulting from the use of a RoofBag car top carrier, whether defective or not. The manufacturer's liability is limited to the repair or replacement of a defective carrier according to the warranty terms described under the warranty section.

The RoofBag manufacturer makes no other warranties, expressed or implied about our products. The manufacturer and its owners are not liable for any indirect, incidental or consequential damages resulting from or in connection with the use of the RoofBag carrier or accessories.