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RoofBag Car Top Carriers
Warranty Policy

Car Top Carriers 2-Year Warranty

2-YEAR QUALITY WARRANTY

We take great care in manufacturing and inspecting all RoofBag car top carriers and accessories that leave our factory, to insure that our products are durable and free of any defects. To protect customers against the unlikely event of a manufacturing problem, RoofBag car top carriers and accessories are covered with a 2-year warranty against defects in materials and workmanship.

  1. The two-year warranty against defects covers the following: Any defect in the manufacturing or in the materials used to manufacture the RoofBag car top carrier and accessories, specifically: defective or improper stitching or welding, puncture or tear of the fabric under normal use, water leakage through the fabric or the seams, failure of the straps, buckles or other hardware, separation of any seam or joint, improper operation or integrity of the zipper, or functional defects in any of the accessories.

  2. The two-year warranty against defects does not cover: Natural wear and tear that occurs during use, or damage caused by accidents, improper installation, misuse, improper care, or failure of the car’s components used for attachment of the RoofBag carrier.

If you receive a defective RoofBag car top carrier, or if within 2 years after the date of purchase you discover a manufacturing or materials defect that affects the carrier's performance, send us an email to: describing the problem and requesting a Return Authorization Number. Make sure you include your name and date of purchase in the email, so that we can locate your records. Once you receive our reply with a Return Authorization Number, return the roof top carrier to us and include a copy of your email and our reply with the Return Authorization Number. Fold the RoofBag car top carrier as close as possible to the way it was folded originally, and enclose it in the original or a similar plastic bag and carton to protect the carrier during travel.

When we receive the defective rooftop carrier, we will gladly repair it or replace it (at our option) at no charge. If we receive the defective carrier within 21 days from the date of purchase, we will pay for shipping in both directions. After the initial 21 days and before 60 days from the date of purchase, we'll pay only for the return shipping of the carrier from our plant to you. After the initial 60 days you would need to pay for shipping in both directions.

Use the following address for returns:

RoofBag - Returns




WATERPROOFNESS

Our RoofBag Cross Country car top carrier is the most waterproof carrier in the industry. We use 100% waterproof materials, and use advanced manufacturing techniques that create 100% waterproof joints. For added protection, a 100% waterproof flap covers the zipper.

With proper installation (see precautions below), it is physically impossible for water to get into the carrier under any storm conditions. Our carriers have been tested successfully under the most extreme weather conditions, and countless customers have confirmed and testified that our car top carriers are not only fully waterproof, but also snow-proof and dust-proof (see Car Top Carrier Reviews page).

You can watch a video that shows the RoofBag Cross Country car top carrier being tested for water penetration here: Waterproof Test).

However, three installation errors can result in water leakage into the Roofbag Cross Country carrier.

Installation errors to avoid:

  1. If the carrier is half-empty and the zipper is exposed, water can enter the carrier through the narrow gap between the two zipper halves. This can happen if the zipper flap is raised, if a section of the zipper flap is oriented horizontally, instead of vertically (flap should always point down), or if a section of the zipper flap is tilted upside-down such that water can run down into the zipper. To avoid water entry through the zipper, whenever possible use the bag full, which automatically makes the zipper flap point down. And when fastening a half-empty bag, make sure the zipper flap points down and covers the zipper all around. Don't leave any section of the zipper flap in a position where water can run into the zipper. For the same reason, don't wash an empty carrier with a water hose. Even if the zipper is closed, water can get into the carrier through the small gap between the zipper halves.

  2. If the carrier is installed backwards, with the logo toward the front of the car, wind can lift the zipper flap and force water into the bag through the zipper gap. Make sure the logo points towards the rear of the car.

  3. If the zipper sliders are not closed all the way, until they touch at the back of the carrier (the side with the logo).

Please observe the following precautions and you will never get water leakage into your RoofBag Cross Country roof top carrier:
  1. Install the RoofBag logo toward the rear of the car.

  2. Close the 2 zipper sliders all the way until they touch.

  3. Use the carrier full or almost full whenever possible.

  4. If using a half-empty carrier, keep the zipper flap vertical (pointing down all around).
In contrast to the Cross Country car top carrier model, the RoofBag Explorer, even though more waterproof that any other product in the market labeled "water-resistant", is not guaranteed to be 100% waterproof. The reason is that the Explorer carrier model uses a manufacturing method that is more economical and includes a sewn zipper flap. The sewing leaves tiny needle holes in the fabric, through which a small amount of water can seep into the bag during heavy rain. Because of this potential water leakage, we call this RoofBag car top carrier "99% waterproof". Nevertheless, please observe the same precautions listed above to avoid water leakage into the RoofBag Explorer car top carrier.

CAUTION ABOUT PROPER INSTALLATION

The buyer is responsible for installing the RoofBag car top carrier securely. Installation instructions are published in our website and are printed and shipped with each car top carrier sold. If you require installation assistance, please consult our Installation page: Car Top Carrier Installation or call us at .

Please keep in mind that an improperly secured RoofBag car top carrier can fall off the car, potentially injuring others or damaging your belongings or other vehicles. Any damage to the RoofBag car top carrier caused by improper installation is not covered by our warranty. In addition, the manufacturer is not liable under any circumstances for any loss or damage resulting from the use of a RoofBag car top carrier, whether defective or not. The manufacturer's liability is limited to the repair or replacement of a defective carrier according to the warranty terms described under the warranty section of this website.

The RoofBag manufacturer makes no other warranties, expressed or implied about our products. The manufacturer and its owners are not liable for any indirect, incidental or consequential damages resulting from or in connection with the use of the RoofBag carrier or accessories.

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Why a RoofBag
Car Top Carrier?

Savings:

  Save Fuel with RoofBag top carrier's original aerodynamic design.

• Save Cost when you buy factory-direct from RoofBag.com.

Efficiency:

RoofBag soft cartop carriers offer the capacity and efficiency of hard carriers, without their bulk, weight and high cost.

Convenience:

RoofBag car top carriers are simple to install, remove and store. Use with or without a roof rack. Access your gear with ease.

Waterproof & Durable:

Heavy-duty, double vinyl-coated polyester fabric is fully waterproof, won't rip or tear and is UV-resistant.

USA-made to last:

RoofBag car top carriers are manufactured in San Diego, California with US-quality, and sold world-wide exclusively through RoofBag.com.

Payment options:

We accept all major credit cards and PayPal.

A car top carrier from RooBag is waterproof and durable, and yet flexible    for easy handling and storage.

Secure payment:

• Your online payment is secured with SSL encryption technology provided by VeriSign (Symantec) the most trusted name in web security.

• We don't store your credit card information.

Same-day shipping:

Our rooftop carriers and accessories are always in stock and are shipped the same day you order (M-F before 3PM PST (UPS or Fedex), or before 10AM (USPS). Otherwise, next business day.

Choice of arrival date:

Enter your Zip code in box above, and choose from several shipping options and arrival dates.

You could have your cartop carrier tomorrow!

Guarantee

Top-quality manufacturing guaranteed with:

• 30-day return policy and
• 2-year warranty.

Customer Service:

• Our customer service is second to none, ready to assist you by phone, chat or email, before and after the purchase.

• Live telephone customer support M-F 7:30AM to 4:00PM PST.

• If you call outside these hours, your message will be returned the next business morning.

Customer Satisfaction:

Hundreds of customer reviews reflect the happy experiences of many thousands of satisfied customers.



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