DO YOU SHIP INTERNATIONALLY?
Yes, we ship to most countries in the world.
PROCEDURE FOR INTERNATIONAL ORDERS:
- Go to Order page.
- Select products by clicking on Add to Cart button for each
- Click on Proceed to Checkout at the bottom of the Shopping Cart
on the right.
- Select Country at the top of the Shipping Information page that
- After a few seconds, shipping services available and arrival
dates will be displayed.
- Choose a shipping service, enter name, address and payment
- Click on Submit Payment.
If you need to add or delete items from the Shopping Cart after you
have selected the destination country, first click on Clear Cart (green
button at bottom-right corner of shopping cart) and then re-start the
process. Otherwise, you will get the wrong shipping cost, which will
delay your shipment.
WHEN WILL I GET MY PACKAGE?
We surrender your package to the shipping company the same day we
receive your order, if you place your order by 3 PM Pacific Time,
Monday - Friday for UPS or FedEx shipping, or by 10 AM for USPS (US
Postal Service) shipping. If you place your order after these times,
or on a weekend or holiday, your package will go out the next business
The actual day you receive your package depends on Transit Time, or
time that it takes for the package to travel from our factory in San
Diego, California, to your address.
Enter your zip code in the "SHIPPING INFO" box at the right and you
will see several shipping services and their corresponding cost. Below
the box is the arrival date for the selected shipping service. Click
on any service to select it and to show its corresponding arrival
date. Click on the small down-arrow directly to the right of the box
to see all shipping options available.
ABOUT ARRIVAL DATE
The Arrival Date, or Estimated Arrival Date, is a best estimate
provided by the shipping company. These estimates are accurate about
98% of the time. We cannot guarantee that your package will arrive on
the estimated arrival date shown, since about 2% of the time, the
shipping company delivers a package late for reasons ranging from bad
weather to overflow of their system in busy season.
If shipping company delivers a package late and you decide to
return the package, we will refund the value of the items purchased,
but we cannot refund the cost of shipping both ways unless you have
chosen a guaranteed service and the shipping company has issued a
refund. (See below for list of guaranteed services).
guaranteed services, the shipping companies will not issue a refund if
the delay was due to bad weather, system overflow or a faulty address.
GUARANTEED SHIPPING SERVICES
If you choose a guaranteed service, the shipping company will issue a
refund for the cost of shipping if the package is delivered later than
the date quoted during the purchase, except if the delivery delay was
caused by bad weather, system overflow or a faulty address.
The following services are guaranteed by the shipping companies:
FedEx Express Saver
FedEx 2nd Day
FedEx Standard Overnight
FedEx Priority Overnight
UPS 3-Day Select
UPS 2nd Day Air
UPS Next Day Air Saver
UPS Next Day Air
USPS - Express
USPS - Global Express Guaranteed (1-3 business days)
USPS - Express Mail International (3-5 business days), but only to the following destinations:
WHAT IF I REALLY NEED MY ROOFBAG BY A CERTAIN DATE?
You can do two things to ensure that you get
your roof top carrier on time:
1. Order early if possible, so
that you don't have to use one of the more expensive faster
shipping methods. Use the SHIPPING INFO tool at the top right
corner of this page to obtain a best estimate of the Arrival Date
and Cost for different shipping methods once you enter your zip
2. Use the shipping method
that best suits your needs. Use the Estimated Arrival Dates given
by the SHIPPING INFO tool with caution, keeping in mind that any
of these services may deliver in the afternoon, not necessarily
in the morning, and also keeping in mind that on average,
shipping companies deliver late 2% of the time. If you must have
your package by a certain date, choose a shipping method with an
estimated arrival date at least one day before the desired
WHAT IF THE ROOFBAG CARRIER ARRIVES LATE?
In the rare event that your car top carrier
arrives late and you wish to return it, please send us an email
requesting a Return Authorization Number. (See more details in
Warranty and Returns tab in the green menu).
The money you paid for the items is fully refundable. However, the
shipping fees (including the cost of returning the package to us) is
only refundable if you have chosen a guaranteed service and the
shipping company has issued a refund (see above for list of guaranteed
Keep in mind that even with guaranteed services,
the shipping companies will not issue a refund if the delay was due to
bad weather, system overflow or a faulty address.
WHAT IF MY PACKAGE GETS LOST?
It is extremely rare that a shipping company loses a package (1 out of
4,000 packages in our experience). However, you should know what you
can do to minimize your monetary loss in such an event.
At the end of the purchase process, you have a choice between
requiring or not requiring a signature when the package is delivered
to your door.
Pros and cons of each choice:
Safer: shipping company will reimburse for a lost package.
Someone must be home to sign.
SIGNATURE NOT REQUIRED
Convenient: package delivered even if no one is home to sign.
But: Customer takes responsibility for a lost package.
If you choose SIGNATURE NOT REQUIRED, in the rare event that the
shipping company loses your package, or claims to have delivered your
package but you didn't receive it, neither the shipping company nor
RoofBag.com will reimburse for or replace the lost package.
In summary, we recommend:
Choose SIGNATURE NOT REQUIRED if the
convenience of not having to sign for the package outweighs the small
chance that the package may get lost and no one will reimburse you.
Choose SIGNATURE REQUIRED if the inconvenience of having to be home to
sign for the package is not as important as having the shipping
company reimburse you in the rare event that your package gets lost.
ABOUT TRANSIT TIME
Transit time is the number of days after we ship until you receive
Below is an estimated range of transit times for different
services. The actual Arrival Date quoted by the shipping company for
your package will be displayed once you enter your zip code in the
SHIPPING INFO panel on the right side of this page.
UPS Ground, FedEx Ground
1 to 5 days
UPS 3-Day, FedEx Express Saver
UPS 2nd Day, FedEx 2nd day
UPS Next Day, FedEx Overnight
USPS - Parcel *(no tracking)
2 to 9 days
USPS - Express *(no tracking)
1 to 2 days
USPS - Priority *(no tracking)
1 to 3 days
USPS-Airmail Parcel Post
4 to 10 days
UPS Standard **(brokerage fee)
5 to 10 days
USPS-Global Express Mail
3 to 5 days
UPS Worldwide Express
1 to 3 days
* USPS services: Note that USPS services do not have tracking
** CANADA DESTINATIONS: Note that UPS Standard service may charge
the customer a Customs Brokerage fee as high as $31 when delivering
the package, in addition to the shipping fee paid during purchase.
The other services listed don't charge this fee. Also, please be
aware that Canadian Customs occasionally can hold a package for up
to two weeks.
If a customer refuses a shipment, UPS charges an additional fee
for returning the package to us. Please understand that in the
event of a refused shipment, we must deduct all the fees charged by
UPS before issuing a refund.
WHAT SHIPPING COMPANIES DO YOU USE?
We give customers the choice of UPS, FedEx and
USPS (United States Postal Service) shipping services. UPS and FedEx
offer tracking information on all their services, while USPS does not
offer tracking service. You will see all services available when you
enter your zip code in the "SHIPPING INFO" box at the right, or when
you enter your entire shipping address during check-out.
DO YOU SHIP TO A PO BOX?
USPS (US Postal Service) can ship to a PO Box
address, but neither UPS nor FedEx will deliver to a PO Box address.
If you want a package delivered to a PO Box, use one of the USPS
services available for your destination. You will see all services
available when you enter your zip code in the "SHIPPING INFO" box at
the right, or when you enter your entire shipping address during
DO YOU SHIP COD (Collect On Delivery)?
You can pay by check by mailing the check to us.
We'll ship as soon as the check clears. However, we don't ship COD
ARE THERE ANY EXTRA CHARGES BESIDES SHIPPING?
We must collect sales tax (8.25%) for orders shipped within the
state of California. Otherwise, there are no other charges.
HOW DO I KNOW MY ORDER HAS BEEN PAID or SHIPPED?
If you entered your email address in the Thank
You page at the end of your order, you will receive e-mail
confirmations when we receive payment and when we ship your order.
If you did not enter your email address when placing the order, you
can check the status of your order by clicking on the link "Returning
Customer Log In", at the top, right corner of this page. Enter your
first and last name, and you will see a summary of your order and its
status. If you click on the blue Order Number, you can see the details
of your order.
CAN I TRACK MY PACKAGE?
Yes. Packages shipped with UPS or FedEx can be
tracked while they are in transit. Please see detailed tracking
instructions by clicking on the green "Tracking" menu tab.